Clinical Support

How to order your pressure cushion

Did you know we have an online ordering portal?

Any of your team can process your order direct from their work station to our shop floor from our online portal.

How does this help?

  • Decreases your lead times
  • Reduces the chance of ordering the wrong cushion
  • Gives you immediate access to usage reports and pricing

To find out more or to set this up just get in contact with us

Online Cushion Ordering

Order with our Pressure Cushion Prescription Form

Our latest prescription forms are straight forward and easy to follow but if you need any more information please don’t hesitate to ask.

The prescription forms have our standard cushions and adaptations included.

If you require anything outside these parameters, there is still a good chance we can make it for you.

If you are really clued up on our cushions you might even know our codes off the top of your head which is good enough for us!

Posturite Prescription Forms

Back Cushion Prescription Form

Starlock Prescription Form

We want to help
save you money

Standards and Cleaning

1 Minute Delivery with Consignment Stock

Clinical and Contract Support

Can we streamline your range?

We assisted COST SAVINGS in one County of over £50,000* in year one

How did we manage this…..?

Simplifying the variations of cushions available to prescribe whilst still ensuring the highest level of pressure care, postural support and
temperature regulation from only 3 cushions.

Streamlining your cushion range

Simplifying the variations of pressure cushions available to prescribe whilst still ensuring the highest level of pressure care, postural support and temperature regulation from only 3 cushions.

Ensuring the correct cushion is prescribed every time

FREE CPD training on pressure care and clinical support to all prescribers to increase their knowledge, full product demonstration days at regional locations as well as introducing iQ assessment tools.

Saving Money

Our competitive pricing also contributes to this but manufacturing all of our products in the UK to the highest possible standards means a quick turnaround

Even bigger savings to be had

All of this was before we introduced the Equazone Air Cushion which has now replaced up to 5 cushions on some contracts at a cost that is really appealing, great pressure reduction of Air and offers the stability of foam

Standards and Cleaning

HANDLING INSTRUCTIONS / INTENDED USE

Regularly check for any splits, tears, loose stitching or excessive wear. Check the foam to ensure that it is correctly shaped and compresses and recovers correctly. If the Polyeurathan film is split and foam is damaged contact your supplier.

TESTING STANDARDS

All Helping Hand Pressure cushions are tested to BS7176 specification for resistance to ignition of upholstered furniture for non-domestic seating by testing composites. They are certified to ignition source 5 and cigarette and match but please avoid excessive heat or open flame

WARRANTY

All Helping Hand Pressure Cushions are guaranteed to be free from defects in material and workmanship for a period of 24 months from the date of purchase, provided they are used correctly for the purpose they were intended. The warranty does not apply to punctures, tears or burns, not to the cushions removeable cover. The removeable outer and inner covers are guaranteed to be free from defects in materials and workmanship for a period of 24 months from the date of purchase, provided normal use.

CLEANING, MAINTENANCE AND STORAGE

Correct and regular cleaning and mainenance helps to extend the life of the cushion.

All covers can be machine washed, please check the label on the individual cushion. Remove the cover from foam composite before machine washing.

Foam composites are covered with a polyurathane film. Providing this film has not been damaged, clean with soft cloth moistened with water and a neutral detergent.

Do not submerge in water

Do not leave the cushion outside – extended exposure to the elements coudl compromise the effectiveness. Store in a dry (moisture free) and clean environment when not in use.

COVER ORIENTATION

Please ensure that the orientation compass is positioned correctly. If the cover is not used correctly it may reduce or eliminate the cushions benefits and could increase the risk to the skin and soft tissue.

When putting the cover back on to the foam composite please ensure that the cover has been put back on to the foam composite in the correct orientation, and that the orientation compass is in the correct position.

Should you require a new cover, please contact Helping Hand Pressure Care on: 01531 8100199 or [email protected]

1 Minute Delivery with Consignment Stock

Why not stock the pressure cushions that you use most often at no risk?

We can work with you to have your most used standard sized wheelchair cushions on your shelf so you can get your users prescription to them immediately.

We would do monthly stock checks to ensure you have the right cushions on the shelf but we will be flexible and alter numbers to suit.

We would invoice you monthly only for the cushions you have used and replenish your stock quickly as always.

Consignment stock doesn’t only reduce spend on product but dramatically reduces staff time issuing the correct cushion from the shelf in seconds instead of needing a hand over another day.

Another time saver with Consignment stock is your administration team will only have to raise one order a month for the cushions used and not 20+ individual orders.

 

Clinical Support and Pressure Mapping

Pressure Mapping

Our highly knowledgeable team are on hand to assist in your clinics or at a users home where you require our input.

  • Pressure Mapping available for complex cases
  • Assistance for ideas and measuring for specials
  • Starlock and Posturite Support

We have all of the relevant PPE to support assessments but if virtually works better we are using Teams, Zoom, FaceTime and WhatsApp

Pressure Mapping

Pre / Post Contract Support

Whenever we are selected to supply a new customer or awarded our products on a new contract we don’t just offer our range, we want to support in other ways – here are just a few.

  • Set up remote training sessions in several locations on Pressure, Posture and Product
  • A6 handouts detailing the range selected and key usage points
  • Expert support for individual assessments

You can go one step better and have your training at our Head Office combined with a factory tour to see where everything is made